Refund policy

Effective Date: [29/04/2026]
Store Name: [Saffai]
Website: [saffai.shop]

At [Saffai], we want you to shop with confidence. If something is not right with your order, we are here to help. This Return and Refund Policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

Item must be unused, unworn, and in original condition
Item must be returned in original packaging
Proof of purchase (order confirmation or receipt) is required
Return request must be made within the allowed return period

We reserve the right to رفض (reject) returns that do not meet these conditions.

2. Return Timeframe

Customers may request a return within [5 DAYS] of receiving their order.

After this period, we may not be able to accept returns unless the product is defective or damaged.

3. Refund Process and Timing

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

Refund will be processed to your original payment method or agreed alternative
Processing time: [7–15 BUSINESS DAYS] (may vary depending on bank/payment provider)

Please note that shipping fees are non-refundable unless the return is due to our error.

4. Exchange Options

We also offer exchanges where applicable.

You may request an exchange for:

Same product in a different size or variant (if available)
A different product of equal value

Exchange requests must follow the same return conditions and timeframe.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [5 DAYS] of delivery.

We may request:

Photo or video evidence of the issue
Order details for verification

Once confirmed, we will offer:

A replacement item, or
A full refund, depending on availability and your preference

At [Saffai], we take quality seriously and will resolve such issues as quickly as possible.

6. Non-Returnable Items

Certain items cannot be returned, including:

Items marked as “final sale”
Perishable or hygiene-sensitive products (if applicable)
Customized or personalized items
Items damaged due to misuse by the customer

We clearly label non-returnable items where applicable.

7. Return Shipping Costs

If the return is due to customer preference (change of mind, wrong size, etc.), the customer is responsible for return shipping costs.
If the return is due to our error (wrong item, defective product), [Saffai] will cover return shipping costs.

We recommend using a trackable shipping service for returns, as we are not responsible for lost return parcels.